We're so excited you want to work with us! To get started, simply click on the project that you're interested in, fill out the questionnaire form, and we'll be in touch within 24 - 48 hours with your invoice and onboarding information. We typically book 1 - 2 months in advance so please keep that in mind when preparing for your brand project. This also gives us enough time to fully transform your brand into something you can be proud of.

Our turnaround times vary based on the particular service or design that has been booked. If you need your design in a timely manner, rush fees are available. Your design's turnaround time begins IF AND ONLY IF all information is submitted. Please note that multiple revisions can cause delays that are longer than the normal turnaround time. Turnaround times can be extended if there is a high volume of orders, illness, natural disasters, etc. Customers will be notified at that time if there is a delay.

As brand strategists, we understand that a successful brand is more than just a logo or an e-flyer. Your brand is your voice, vision, mission, marketing strategy, packaging, website—every touchpoint that sets you apart. It’s what inspires your audience to choose you over the competition. Our goal is to position you for success across all platforms because true branding is built on consistency and cohesion. With that being said, we don't offer single logo and E-flyer design services.

Yes, we offer payment plans! We understand that building a brand is a valuable investment, and we want to make it accessible for you. Our flexible payment options allow you to get the branding you need while managing your budget comfortably. Let’s create something amazing without the financial stress!

Yes, we offer rush services! If you need your project completed sooner, a rush fee can be added for an additional cost. The fee will vary based on the service or package selected.

You will receive the following files:-PDF-JPG-PNG-EPSThese formats will be available for download via a secure link and once you've downloaded them, you will be able to use your files for digital use and printing.

Absolutely! Here at Picture This Media Group, you're always a client! If you are an existing or past client that needs content kits, campaign strategies, brand templates, email campaigns, website updates, or any other additional services for your brand, simply complete the form on your client portal or send us an email us at kjohnson@picturethismediagroup.com

All communication is done strictly via email at kjohnson@picturethismediagroup.com.  Inquiries can be made via social media but once booked, all information will be discussed via email for paper trail purposes. Please allow 24 - 48 hours for any emails or inquires to be responded to. Picture This Media Group operates under the business hours of 9:00 AM to 5:00 PM CST from Monday to Thursday and is CLOSED on weekends and major holidays.

Picture This Media Group operates under a strict no refund policy once the design process has started. Projects will follow the general turnaround time unless stated otherwise and drafts/proofs will be sent out accordingly for review. If for any reason, we are unable to complete your design request due to natural causes or personal reasons, a refund of 50% of your total invoice will be given/waived.Projects may be cancelled by our creative team at any time due to unprofessionalism, lack of content or creative control, overdue payments, lack of communication, or any other reason established by us.

Logo Files: All completed project files will include a .png (transparent background), .jpg, .pdf, .eps, and black and white versions for you to use freely. Digital Designs: All completed project files will include a .jpg for you to use freely. A .pdf version can be provided if requested.Print Collateral: All completed project files will include a .jpg and .pdf for you to use freely.PSD or AI files are sent for an additional fee.

We value the time of our clients, and we ask that our clients value our time as well. The "Silent Zone" Policy refers to an extended delay in any design project. Our ability to complete a project on time depends on everyone's ability to stick to a timeline. Clients must keep communication going and if more time is needed to gather information, that is to be discussed along with check-ins. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us! If a project is on hold for more than 15 days with no prior notice from the client, it will be moved to the ON HOLD status and the client will be charged a project restart fee of $60 to revive any paused project and the project will be restarted once the fee has been paid.After 45 days of no communication, there will be a $150 restart fee to revive any paused project and the project will be restarted once the fee has been paid. After 90 days, your project is forfeited, and no refund shall be issued. Your entire project will come to a close!We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.

In the event that you are unsure of the ideal design, we are here to provide our services through Creative Control. What this means is that you relinquish all designing rights to our creative team to present the best design based on what image your brand should have or represent. We are here as branding specialists to help your brand succeed. As for your design, the following will apply: - Full designer control - Limited to no revisions once design is completed

Upon submission of payment, the client is responsible for reading the policies in place by Picture This Media Group, as they are to be agreed upon in our project forms. Once your project form is submitted, you will be sent a design contract again outlining the terms and policies set by Picture This Media Group. If you fail to read and review the policies listed on the website in addition to the terms outlined in this contract, that is not at the fault of Picture This Media Group.